Customer Testimonials

Complete professionalism across the board.

Sales representative Andobe and the sales management team at Antelope Valley Chevrolet of Lancaster, CA continued constant communication with me, and sold me the Chevrolet Corvette 1LT, at the sales price of $71,803. I live in Sacramento, CA and highly recommend this dealership.

Av Chevy was amazing, Alex the manager, and Bryon the sales rep went out of their way to make sure I was satisfied. I will be back in the future.

ABC Chevy it’s one of the most amazing dealerships in the entire antelope Valley. The staff is always friendly that sells people are very knowledgeable and go above and beyond to give you an excellent and fair deal on any new purchase.. I recently got a new Chevy Tahoe and they got me 10,000 under MSRP. An absolute steel, even though the model was the previous years it is still a new model, and I am very grateful for their attentiveness, and they even gave me one year of service there

Everytime I had a concern my sales person was highly effective at taking care of it, through the entire 2 weeks it took me to obtain my vehicle. Excellent dedication. The program I used was brand new and the entire team that assisted me took the time to learn the process and requirements, even willing to rewrite and resubmit documentation to the states satisfaction. Miguel is by far the best sales person with amazing coworkers. I truly appreciate AV Chevy and I love my new baby

Everyone at the dealership was very kind, caring, attentive & knowledgeable!! Thank you guys for always taking good care of ME & my vehicle. 😁😁

Very Good experience. Donnie was very helpful. Smooth transaction.

We had a lovely experience, buying our new twenty twenty seven chevy, bolt james henry and associates were very friendly and knowledgeable on what it was that we wanted and did an awesome job in making sure we chose the right decision.

I brought my truck into Antelope Valley Chevrolet for a mechanical issue, and while the process took some time, the final result was excellent. It took about 3 days to get the initial problem evaluated, and then another week to get the necessary parts shipped in and the repairs completed. In total, I was without my truck for 15 days, which was a bit of a wait. However, the service team did a fantastic job with the actual repair. My truck is now running absolutely like new. I appreciate the quality of the work and the fact that the problem was completely ... Read More

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Google - Oct 17, 2026

I brought my truck into Antelope Valley Chevrolet for a mechanical issue, and while the process took some time, the final result was excellent. It took about 3 days to get the initial problem evaluated, and then another week to get the necessary parts shipped in and the repairs completed. In total, I was without my truck for 15 days, which was a bit of a wait. However, the service team did a fantastic job with the actual repair. My truck is now running absolutely like new. I appreciate the quality of the work and the fact that the problem was completely resolved!

Bought a car at the end of July/beg of August. Johnny Valdez was our sales person. He promised to mail us our second key, which was unavailable at the time of purchase. After more than two months and multiple calls, I haven’t received a single call back from him. Ramses, a “sales manager” has equally been unhelpful. My next step is to pretend to be a new potential customer. Guaranteed I get multiple calls/texts. Johnny’s a nice guy but zero follow through. Call me back, Johnny.

I wanted to reach out and share some positive feedback regarding Ivan Rangel. He is an awesome person to work with and does a great job explaining recommended vehicle services. He is also excellent at following up if there are any issues with a vehicle or if it won't be ready on time. Overall, he provides fantastic service.

Antalope Valley Chevrolet is the BEST, The service department does TOPNOTCH work, their quick and efficient, Thank you Antalope Valley Chevrolet for making my life easier.

I have had my Truck in the service department since Friday afternoon. I was told it should be ready by Saturday. Saturday I was told it should be ready Monday. As of Monday I have called and left messages with the service department to have the service advisor call me and let me know what’s going on and no return calls. I’m starting to get really pissed off now. And might just have to get the truck and send it somewhere else. This is unacceptable.

Ivan Rangel provided exceptional service

I sold my vehicle here and the team was so kind and helpful from the beginning! Extra shout out for Jim Chandler, who was one of the best people I’ve met in a while. They gave me a very fair price for my vehicle and made sure I had a pleasant experience. Thank you team!

Very poor Service been too many dealers before never had an experience like this where you’re waiting about an hour in your car just to get service not only that once you’re done getting service they say it’s been multipoint expected and I still have lights on from my tires that are not even set properly that is insane.

This dealerships Has changed quite a bit since my last Chevy vehicle it took over a week to diagnose the problem of my vehicle, but at the end they was able to fix the problem.. Just for me, I think the customer service could’ve been a lot better by keeping me informed what’s going on with my vehicle I had to keep calling and driving up to the dealership and check on the status of the vehicle. But overall, I will return back as a customer.😊

Roland the sales manager was very helpful, honest, & trust worthy when it came to my trade in value & purchase of a 2026 Silverado. I recommend him.

Great Experience!

So went in for a 80k service they did a oil change and there inspection was off said I had a good windshield when I have a big crack in it, said my tires were all good but my sensors don’t work, we wanted the sunroof to be inspected and wasn’t and now they want me to pay again for a inspection when I already paid for it when called 3 times to speak to people don’t help me out and still waiting for a call back I do not recommend this dealership to any one please go ... Read More

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Google - Sep 27, 2026

So went in for a 80k service they did a oil change and there inspection was off said I had a good windshield when I have a big crack in it, said my tires were all good but my sensors don’t work, we wanted the sunroof to be inspected and wasn’t and now they want me to pay again for a inspection when I already paid for it when called 3 times to speak to people don’t help me out and still waiting for a call back I do not recommend this dealership to any one please go to the valley or else where. What they say on the website is not what you will be getting for the amount of money they will charge you. I hate the fact I got treated so poorly and spent $685 for a service that wasn’t done correctly at all

Every time I bring my car here for service, I have a bad experience with an employee named Terri, a white woman with red hair. She has a rude attitude, responds harshly, and spends more time on her phone than helping customers. I believe Terri is racist because of the way she treats me as a Latino customer. I hope management takes this seriously.

Friendly helpful staff with fair price on vehicles

Great service 10/10 quick and easy definitely recommend

Do not go here! They are the worst service and they will waist your time with lies. They failed to let us know when the part arrived that they ordered for us. We had appointment for wait in at 10am. But when my husband went they said it will be a while to fix the part. They needed to do only 2 hours of servide to the car. They said it will be done late in the day but for sure the next morning. So they gave car loaner to my husband promising that our car will be ready the next ... Read More

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Google - Sep 13, 2026

Do not go here! They are the worst service and they will waist your time with lies. They failed to let us know when the part arrived that they ordered for us. We had appointment for wait in at 10am. But when my husband went they said it will be a while to fix the part. They needed to do only 2 hours of servide to the car. They said it will be done late in the day but for sure the next morning. So they gave car loaner to my husband promising that our car will be ready the next morning. We leave 1.5h drive away. After 3 hours drive we had no car an no fix on the day of our appointment. The next day my husband went back to get the car around noon and they haven't even started to work on the car. They probably forgot about it. They started to work on it at 1pm and was ready at 4pm for pickup. My husband spending 2 days at their dealership, 6 hours in driving for 2 hours of service that they needed to do with an appointment. We would not return to them ever again!

Dissappointed in the quality of service at this Chevrolet. -Disorganized: Midplaced parts and had no idea on repair timelines and when your car would be available. -Unprofessional: Any updates received were me constantly calling asking for an update, as they wouldnt provide otherwise. -Untrained: All service advisors insisted that only this particular one could help address my concerns, and I had to wait for them to be available. Also took the better part of two work days to complete what they said was a 2 hour maintenance action. -Discourteous: After delivering car at 10 am , service advisor insisted a 2 hour repair would ... Read More

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Google - Sep 13, 2026

Dissappointed in the quality of service at this Chevrolet. -Disorganized: Midplaced parts and had no idea on repair timelines and when your car would be available. -Unprofessional: Any updates received were me constantly calling asking for an update, as they wouldnt provide otherwise. -Untrained: All service advisors insisted that only this particular one could help address my concerns, and I had to wait for them to be available. Also took the better part of two work days to complete what they said was a 2 hour maintenance action. -Discourteous: After delivering car at 10 am , service advisor insisted a 2 hour repair would be done by close of business. They failed to let me know there were delays, and that the repair wouldnt take place until the next day (3pm). Based on all these, I assume that they arent dying for repeat business for repairs, and are likely surviving on pushing sales. I recommend you go elsewhere for any repairs.

I created an appointment online 1 week in advance for a minor issue on my new truck, and provided details of the issue. The appointment was accepted. I get to my appointment only to be told no one will be able to look at my truck and i have to leave it on the lot for a few days to be looked at. What is the point of the appointment then? I said well can i just take my truck and you guys can call me when you are ready to take a look? Straight up no. I understand they are ... Read More

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Google - Sep 11, 2026

I created an appointment online 1 week in advance for a minor issue on my new truck, and provided details of the issue. The appointment was accepted. I get to my appointment only to be told no one will be able to look at my truck and i have to leave it on the lot for a few days to be looked at. What is the point of the appointment then? I said well can i just take my truck and you guys can call me when you are ready to take a look? Straight up no. I understand they are busy and my issue was minor. What I don't understand is how they can't just schedule a block of time to look at my issue. Could of been 6 weeks later and I would of been ok to come back. I wasn't in a rush. But no, id have to leave the truck for multiple days just to eventually get it looked at. No sense of customer service at all. The issue of my truck isn't even that hard to diagnose. It's visible to your eye. But they have to go through some arbitrary diagnoses that apparently takes a few days. yeah right. don't buy a Chevy here. They will try to sell you an extended warranty, but when it comes time to use it they will make it as inconvenient as possible to deal with. Its already a rip off as it is buying a car.

We entered Antelope Valley Chevy dealership with low expectation as we did not have a recent good experience with Chevy dealership in Bakersfield. The team was so professional and courtesy and specifically the salesperson (Miguel) did a great job to provide us with options, allow us for test drive, streamline the negotiation back and forth and even drive us for lunch as the paperwork was taking longer to process after we agreed to the purchase contract. The finance process went also well with the finance officer (Adam) who was very helpful and loyal to the customer helping us build a ... Read More

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Google - Sep 9, 2026

We entered Antelope Valley Chevy dealership with low expectation as we did not have a recent good experience with Chevy dealership in Bakersfield. The team was so professional and courtesy and specifically the salesperson (Miguel) did a great job to provide us with options, allow us for test drive, streamline the negotiation back and forth and even drive us for lunch as the paperwork was taking longer to process after we agreed to the purchase contract. The finance process went also well with the finance officer (Adam) who was very helpful and loyal to the customer helping us build a good relationship and trust potentially for future purchase. My only constructive feedback is, the whole process took more than 6 hrs that we were not expecting, and the adapters (as we agreed) were not available at the time of pick up (3 days later). Overall, our family of four who were present during the visit were very happy with the outcomes especially our son who was the person really buying the car. Thank you to Miguel, Adam and the team to give us such a nice buying experience.

Needed a new car, found a new Trax. Second car purchased from AV Chevrolet. Good experience.

I had poor service at antelope Valley Chevrolet. I had a car on hold at Palmdale GMC Cadillac when I went there to purchase the car I was then towed that Lancaster Chevrolet came and pick the car up from Palmdale GMC the morning of and sold it and did not let the salesman notify me nor anyone that they have sold it. This is poor customer service and I am very upset.

Antelope Valley Chevrolet Reviews & Complaints – Out-of-State Buyer Warning If you are researching Antelope Valley Chevrolet (1160 Motor Ln, Lancaster, CA 93534) or reading AV Chevy dealership reviews before buying a car, read this first. My out-of-state car buying experience with the Antelope Valley Chevrolet sales department and sales representative Rolando was completely unacceptable and borders on deceptive business practices. Key issues from my purchase at Antelope Valley Chevrolet in Lancaster: -Down Payment & Zero Communication: The moment Antelope Valley Chevrolet took my down payment, all communication stopped. Salesman Rolando refused to answer calls or return messages in a timely manner, and ... Read More

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DealerRater - Sep 3, 2026

Antelope Valley Chevrolet Reviews & Complaints – Out-of-State Buyer Warning If you are researching Antelope Valley Chevrolet (1160 Motor Ln, Lancaster, CA 93534) or reading AV Chevy dealership reviews before buying a car, read this first. My out-of-state car buying experience with the Antelope Valley Chevrolet sales department and sales representative Rolando was completely unacceptable and borders on deceptive business practices. Key issues from my purchase at Antelope Valley Chevrolet in Lancaster: -Down Payment & Zero Communication: The moment Antelope Valley Chevrolet took my down payment, all communication stopped. Salesman Rolando refused to answer calls or return messages in a timely manner, and dealership management refused to call me back. -Document Fraud / Inaccurate Financing Paperwork: Antelope Valley Chevrolet asked me to sign false financial documents, claiming it was "ok" and that their finance department would "just void it out later." Never agree to sign altered or incorrect financing contracts here. -Vehicle Delivery Delay & Threat of Litigation: After Antelope Valley Chevrolet received full payment for the vehicle, they refused to ship my car for over six weeks. The vehicle was only released and shipped after I formally threatened litigation against the dealership. -Title, Registration, and Paperwork Errors: When the vehicle finally arrived, the title and sales paperwork were filled out incorrectly by AV Chevy, creating significant legal delays and complications in getting my title and registering the car out of state. Whether you are looking for new or used cars at Antelope Valley Chevrolet on Motor Lane in Lancaster, California, be aware of these business practices. Based on their lack of communication, questionable finance contracts, delivery delays, and title problems, avoid this dealership.

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Everyone was knowledgeable about the product they sell and very helpful. Can't go wrong with making a purchase with AV chevy

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Go get Ashley she is amazing will move heaven and earth to help you get your car

great customer service. they offered me an uber to and from the dealership so i didn’t have to wait all day for repairs. the price came in exactly as the estimate said.

Had a wonderful experience with Raymond, my sales associate and his fellow sales associate Jim. You can tell their manager James sets the right work environment for his people. Highly recommend and want to say thank you for the wonderful service and professionalism.

Very nice people

Very unprofessional staff from the receptionist all the way to all the service advisors they give you attitude When you’re calling to get updates on your vehicle that has been in there service area for three weeks you call and the receptiony is rude tells you that there is nobody to take your call right now that there are four managers and none of them will take your call. Service advisor that Took my vehicle from day one was rude never contacted three dsys passed no updates never reached out, then a new advisor calls me telling me that ... Read More

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Google - Aug 19, 2026

Very unprofessional staff from the receptionist all the way to all the service advisors they give you attitude When you’re calling to get updates on your vehicle that has been in there service area for three weeks you call and the receptiony is rude tells you that there is nobody to take your call right now that there are four managers and none of them will take your call. Service advisor that Took my vehicle from day one was rude never contacted three dsys passed no updates never reached out, then a new advisor calls me telling me that other advisor is no longer with the company. Then they took another week to do a diagnostic overall two weeks to do a diagnostic. Overall worst customer service, horrible experience with Lancaster Chevy. Hope The higher-ups reach out to discuss the overall service. They should do better

I had a great experience working with Mike at Antelope Valley Chevrolet. From start to finish, he was professional, patient, and genuinely focused on helping me get the best deal possible. Mike worked with me on everything the monthly payment, down payment, and trading in my previous vehicle and made the entire process smooth and straightforward. He really went the extra mile to make sure the numbers worked for me and helped put me in a brand-new vehicle. I am grateful! I truly appreciate you Mike for making this experience a positive one. If you’re looking for someone who ... Read More

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Google - Aug 15, 2026

I had a great experience working with Mike at Antelope Valley Chevrolet. From start to finish, he was professional, patient, and genuinely focused on helping me get the best deal possible. Mike worked with me on everything the monthly payment, down payment, and trading in my previous vehicle and made the entire process smooth and straightforward. He really went the extra mile to make sure the numbers worked for me and helped put me in a brand-new vehicle. I am grateful! I truly appreciate you Mike for making this experience a positive one. If you’re looking for someone who is professional, helpful, and willing to work with you, ask for Mike at Antelope Valley Chevrolet. Highly recommended! 🔑🚙💯

I can’t recommend this dealership. After speaking with a sales associate who was timely at first dealing with me as a new customer, they not only had to re-ask me several basic questions, but when I stated what I was strictly looking to do business for which car and pricing, they were very positive in keeping things moving forward. Only after they forced me to do A HARD CREDIT CHECK, would they discuss numbers, which were wildly inflated with add-ons. I then purchased another car from a different dealership 3 hours later. They lost a customer, and they won’t ... Read More

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Google - Aug 12, 2026

I can’t recommend this dealership. After speaking with a sales associate who was timely at first dealing with me as a new customer, they not only had to re-ask me several basic questions, but when I stated what I was strictly looking to do business for which car and pricing, they were very positive in keeping things moving forward. Only after they forced me to do A HARD CREDIT CHECK, would they discuss numbers, which were wildly inflated with add-ons. I then purchased another car from a different dealership 3 hours later. They lost a customer, and they won’t earn my business in the future

There ok but looks like they dont wanna work lol smh

I was greeted by a gentleman named Santiago and he was very polite and welcoming. He asked if there was any vehicle I was interested in. I asked for the 27 Bolt he brought it over and he let me take it out for a drive. He explained all the bells and whistles of the car on our drive. It was outstanding service. I was then handed over to a gentleman named Michael Muńoz went over the numbers with me and explained everything very thoroughly we made some modifications and I was very happy that we had able to listen ... Read More

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Google - Aug 6, 2026

I was greeted by a gentleman named Santiago and he was very polite and welcoming. He asked if there was any vehicle I was interested in. I asked for the 27 Bolt he brought it over and he let me take it out for a drive. He explained all the bells and whistles of the car on our drive. It was outstanding service. I was then handed over to a gentleman named Michael Muńoz went over the numbers with me and explained everything very thoroughly we made some modifications and I was very happy that we had able to listen to my needs and handed the situation very professionally. I then closed the deal with Mr Kevin he was outstanding with his explanation of everything and very thoughtful as well. He was able to get all our numbers and paperwork done quickly and I left a very satisfied customer. I will definitely be coming back for another car in the future. Thank you to everyone at Chevy of antelope valley

I had a very good experience at Antelope Valley Chevrolet dealership. Everyone there was very professional and helpful. I would recommend the dealership to any of my friends and families who are looking for the purchase of a new car. Roland Gonzalez was my Sales person and when you go ask for him and he’ll help you just as much as he helped me. Thank you again Roland have a blessed day.

Wonderful service! Haley's the best! Very helpful thank you so much! Very knowledgeable

I had an outstanding experience at AV Chevrolet, and a big part of that was thanks to John. From the moment I walked in, he was professional, knowledgeable, and genuinely interested in helping me find the right vehicle—not just making a sale. John took the time to answer all of my questions, explained every option clearly, and made the entire process smooth and stress-free. There was never any pressure, and I appreciated his honesty, patience, and attention to detail throughout the purchase. If you’re looking for a salesperson who truly cares about his customers and provides exceptional service, ... Read More

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Google - Aug 3, 2026

I had an outstanding experience at AV Chevrolet, and a big part of that was thanks to John. From the moment I walked in, he was professional, knowledgeable, and genuinely interested in helping me find the right vehicle—not just making a sale. John took the time to answer all of my questions, explained every option clearly, and made the entire process smooth and stress-free. There was never any pressure, and I appreciated his honesty, patience, and attention to detail throughout the purchase. If you’re looking for a salesperson who truly cares about his customers and provides exceptional service, I highly recommend asking for John at AV Chevrolet. He went above and beyond to make sure I had a great experience, and I couldn’t be happier with my purchase. Thank you, John! Also the financial person Jason was very helpful explaining to my son everything he needed to know.

Shoutout to Chevrolet and the GOAT, Mike in Lancaster! 🙌 He made the whole process easy, kept it real, and got me rolling in my new Chevy. Couldn’t have asked for a better experience. Appreciate you! 🚗💯

We had an amazing experience with Mike at Chevy! From the moment we walked in, he made the entire process easy, stress-free, and enjoyable. He gave us an incredible deal on a beautiful family car, and we couldn’t be happier with our purchase. Mike was honest, patient, and truly cared about helping us find the right vehicle for our family. If you’re looking for someone who will go above and beyond to get you the best deal, I highly recommend asking for Mike. We will definitely be coming back for future vehicles and recommending him to all of ... Read More

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Google - Aug 1, 2026

We had an amazing experience with Mike at Chevy! From the moment we walked in, he made the entire process easy, stress-free, and enjoyable. He gave us an incredible deal on a beautiful family car, and we couldn’t be happier with our purchase. Mike was honest, patient, and truly cared about helping us find the right vehicle for our family. If you’re looking for someone who will go above and beyond to get you the best deal, I highly recommend asking for Mike. We will definitely be coming back for future vehicles and recommending him to all of our family and friends. Thank you, Mike, for making this such an amazing experience!

John and the team are the best in town! grateful and honored to have bought two cars from these guys I would highly recommend them to anybody. I didn’t have to spend eight hours there to get a car I was in and out and during my time there felt like I was part of their family.

It was a great experience going here and doing business with these guys will be coming back in the future.

I’ll keep it short: This place is the definition of: “They’re your friend until they get your money.”

This dealership is an absolute joke. I purchased a brand new 2024 Chevy Silverado Trail Boss with the 3.0 diesel in March of 2024. At 21k miles, I started having issues. Most of them were fixed. In April of this year, my truck stopped shifting. Had it towed in on the 2nd. On the 3rd, was told it was exhaust sensor. Part ordered and replaced on the 25th. Then was told I needed a new turbo. There my truck sat for 2 months. Test drove on the 25th, and why it went to a grocery store, I have no clue. I have the tracking ... Read More

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Google - Jul 25, 2026

This dealership is an absolute joke. I purchased a brand new 2024 Chevy Silverado Trail Boss with the 3.0 diesel in March of 2024. At 21k miles, I started having issues. Most of them were fixed. In April of this year, my truck stopped shifting. Had it towed in on the 2nd. On the 3rd, was told it was exhaust sensor. Part ordered and replaced on the 25th. Then was told I needed a new turbo. There my truck sat for 2 months. Test drove on the 25th, and why it went to a grocery store, I have no clue. I have the tracking app this dealership had me download so I can see it. Well, I didn’t get a phone call to say it was ready until July 6th and that work was completed on the 25th of June. By this time I had already got a lawyer and started a repurchase. Anyway, I pick it up on July 8th and not even 24 hours later, I lost all my oil pressure. I call the dealership and the service advisor was “oh well, it’s getting repurchased anyway”. Great service. Oh, and why did I lost oil pressure? Because it has no oil in it. This dealership had the truck for almost 90 days and I get it back with no oil in it. Steer clear of this place. You will regret it

Very disappointed with the service

That was my first time leasing a car from them had no issues at all .

So my mom went to this location to get a recall issue taken care of. She had been dealing with this since 1st of June. She was dealing with a guys from the service department whose name started with a R possibly Rasheed but not sure but anyway she was contacted her part had come in so she could come get it put on. So she made the 40 minute drive to arrive and be told he part was not there. When she spoke with the service person who she remembered from meeting him at her last time being there to ... Read More

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Google - Jul 10, 2026

So my mom went to this location to get a recall issue taken care of. She had been dealing with this since 1st of June. She was dealing with a guys from the service department whose name started with a R possibly Rasheed but not sure but anyway she was contacted her part had come in so she could come get it put on. So she made the 40 minute drive to arrive and be told he part was not there. When she spoke with the service person who she remembered from meeting him at her last time being there to order the part. Mind you my mom might be a bit older but has a pretty great memory,and is one of the nicest women ever,but the service guy continues to deny he ever met her even though she keeps telling him about their previous interaction. Now my mom rarely curses but because he was being so dismissive the manager was called over to hear the story again instead of just believing my mom and just making things right she has to explain and get more agitated. Finally the manager offered to reimburse my mom's gas and allow her to get a part that they said was for another customer. Which tells me the service center guy never ordered the part originally when my mom came previously. I write this to say I little courtesy goes a long way. I would be giving 4 Stars instead of 1. Every customer should be treated like a millionaire cause they could be.

I want to Thank Jason sales person and Hayley Shoats in Service we just purchased a Silverado and the process was a great experience day of delivery it had tire warning light and turns out a bad sensor they checked all 4 which were going bad as well and they fixed all 4 as a courtesy best customer service Hi highly recommend AV Chevy for purchase and Service great experience Thank You Katelyn And Carlos Sandoval

I've try to give AV Chevy service a chance but the technician tend to always mess up my truck over small things. My vehicle within a few days after service had to return it back the next day. All the issues with my truck has always been Chevy techs always messing something up or lack of attention to detail. This time they forgot my coolant cap and who knows what else but caused my truck to overheat, oil pressure all over the place and causing my truck to overheat. The last time the oil system corroded and had metal ... Read More

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Google - Jun 24, 2026

I've try to give AV Chevy service a chance but the technician tend to always mess up my truck over small things. My vehicle within a few days after service had to return it back the next day. All the issues with my truck has always been Chevy techs always messing something up or lack of attention to detail. This time they forgot my coolant cap and who knows what else but caused my truck to overheat, oil pressure all over the place and causing my truck to overheat. The last time the oil system corroded and had metal shards in the engine had to pay for a whole new engine. When I took in multiple times for the same thing, they kept saying it was fix which was a lie and this was just last year. Also while all of this is happening the vehicle stayed with Chevy over 2 months. It only happens after being serviced here that something goes wrong. I've wasted about 3 months worth of service alone in the last couple of years and no one takes ownership of these problems. Don't go here if you value your vehicle and money.

wow just the worst experience,I will post all photos and info about why I am saying this .but yes I received the worst customer service and sales reps. unprofessional and lacking human skills .I hope the owner will contact me as soon as possible.i want to express the whole story.

If you want your time wasted come here. Tangerine blew my phone up inquiring to buy my truck. After 15+ calls from the dealership I went there to get an offer, they came out looked at truck, took photos, checked engine etc then they never get back to you. Just want to waste your time.

Thank u so much I was help so much I was very help full and understanding thank u

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I am writing this review as a 100% disabled American veteran who proudly served this country, and I can honestly say that my experience at Antelope Valley Chevrolet was one of the most dishonest and disappointing dealership experiences I have ever encountered. My family and I went to this dealership during Memorial Day weekend to purchase a pre-owned 2023 Tesla Model Y Long Range that was advertised for $32,511. We arrived ready to buy the vehicle based on the advertised price. At first, salesman James was respectful and professional, and I genuinely believe he understood how ridiculous this situation became. The real issue ... Read More

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Google - May 25, 2026

I am writing this review as a 100% disabled American veteran who proudly served this country, and I can honestly say that my experience at Antelope Valley Chevrolet was one of the most dishonest and disappointing dealership experiences I have ever encountered. My family and I went to this dealership during Memorial Day weekend to purchase a pre-owned 2023 Tesla Model Y Long Range that was advertised for $32,511. We arrived ready to buy the vehicle based on the advertised price. At first, salesman James was respectful and professional, and I genuinely believe he understood how ridiculous this situation became. The real issue was the dealership’s management and the aggressive, deceptive upselling tactics that followed. When we inspected the vehicle, we immediately noticed several issues. The vehicle had small door dings, improperly repaired paint chips, and even a cracked rear reflector light with pieces literally falling out of it. Because of the condition of the vehicle, we explained that we believed the price should be adjusted downward to something more reasonable and appropriate for the actual condition of the car. Instead of negotiating honestly, we were suddenly told the car had over $2,600 in mandatory “aftermarket products” added onto it. One of those products was a GPS tracking system. For anyone who knows Tesla vehicles, this makes absolutely no sense. Tesla vehicles already come factory-equipped with advanced GPS tracking and remote monitoring directly through the Tesla app. I literally showed them multiple Teslas that I own and demonstrated how the vehicles are already monitored in real time through Tesla’s system. Charging customers extra for duplicate GPS technology is absurd. Then came the “door guards,” which appeared to be nothing more than tiny adhesive strips on the doors — for approximately $450. Next, they claimed the vehicle had paint protection installed. After personally inspecting the vehicle, I asked them to physically show me where this so-called paint protection product had been applied because there was absolutely no visible indication that anything had actually been done. The response I received was silence and a smile. That alone told me everything I needed to know. After we objected to these unnecessary and inflated add-ons, they told us they would “remove” them. But when they returned with the paperwork, the price was STILL $32,511 — the exact same advertised price from the beginning. So what exactly was removed? This entire experience felt deceptive, manipulative, and intentionally misleading. It felt like a bait-and-switch style sales tactic designed to pressure consumers into accepting inflated charges and unnecessary products while refusing to acknowledge the actual condition of the vehicle being sold. What makes this even more disappointing is that this occurred during Memorial Day weekend while speaking to a 100% disabled American veteran who served this country. Instead of honesty, transparency, and professionalism, we were met with games, pressure tactics, and what appeared to be fabricated value in order to justify inflated pricing. Because of this experience, my family and I will NEVER return to this dealership again. Consumers deserve honest pricing. Consumers deserve transparency. Consumers deserve professionalism. This dealership failed in all three categories. I strongly encourage anyone considering purchasing a vehicle from this dealership to carefully inspect every vehicle, review every number, question every fee, and refuse to be pressured into unnecessary add-ons and questionable aftermarket products. This type of dishonest sales culture deserves to be publicly exposed so other families do not waste their time or get manipulated into paying thousands of dollars for unnecessary products and inflated pricing tactics.

Could definitely use training in greeting paying customers!

This business sends out those scam raffle flyers to bait you into their location under the pretense you'll win money.

The people that work here are extremely unprofessional. They show no concern for customer satisfaction. Specially Terry one of the customer service reps.

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I am extremely disappointed with the service at this dealership. I have taken my 2022 Chevrolet Silverado in for repair five times for the same issue, and the problem is still not resolved. Each time, I am told the issue has been fixed, only to experience the same problem again shortly after. This is no longer a normal repair situation — it is a repeated defect that has not been properly addressed despite multiple opportunities. What is even more frustrating is the lack of accountability and urgency from management. I have attempted to get assistance, but no real solution has been provided. ... Read More

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Google - Apr 4, 2026

I am extremely disappointed with the service at this dealership. I have taken my 2022 Chevrolet Silverado in for repair five times for the same issue, and the problem is still not resolved. Each time, I am told the issue has been fixed, only to experience the same problem again shortly after. This is no longer a normal repair situation — it is a repeated defect that has not been properly addressed despite multiple opportunities. What is even more frustrating is the lack of accountability and urgency from management. I have attempted to get assistance, but no real solution has been provided. At this point, I feel completely unsupported as a customer. This situation has also impacted me financially, as this vehicle is essential for my work. The repeated visits, time lost, and ongoing issue have caused significant inconvenience. I expected better service and professionalism, especially after multiple repair attempts. I would not recommend this dealership based on my experience.

Still a predatory, super pushy dealership. Will never buy another vehicle here.

Employees are nice but they practice deception and don’t want to tell you what the “Out the door” price is. They wait till you get frustrated and demand the OTD. They don’t or will not remove accessory fees. Would have bought the vehicle but they were not honest from the beginning. Drove 2 hours for nothing. Stay away from this place.

New diesel replacement oil leak.

I recently purchased a 2026 Chevy Silverado 1500, and overall the truck itself is excellent. It drives great and gets good gas mileage for its size. I’m very happy with the vehicle. The only negative part of the experience—and unfortunately something that seems common at many dealerships—is the final finance process. This is the stage where you sit down with the finance department and review the contract. Buyers really need to pay very close attention to every number during this step. Even though I carefully reviewed the paperwork, they still managed to add an extra month to my loan ... Read More

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Google - Mar 5, 2026

I recently purchased a 2026 Chevy Silverado 1500, and overall the truck itself is excellent. It drives great and gets good gas mileage for its size. I’m very happy with the vehicle. The only negative part of the experience—and unfortunately something that seems common at many dealerships—is the final finance process. This is the stage where you sit down with the finance department and review the contract. Buyers really need to pay very close attention to every number during this step. Even though I carefully reviewed the paperwork, they still managed to add an extra month to my loan term. I had agreed to 72 months, but the final contract ended up being 73 months. I only discovered this a few weeks later when I received my full paperwork. Situations like this feel dishonest and deceptive, and it’s the kind of practice that can cause dealerships to lose customers over time. I’m sure dealership owners are aware that these things happen, but once the paperwork is signed, there isn’t much a customer can do. Would I recommend the truck? Absolutely—100%. Would I recommend this dealership? Unfortunately, no.

I’ve had to reach out to maintenance twice to finally get an update on my car which now equates to they have no clue when my parts are coming in. They couldn’t fix my car the first time and now I have no idea when my car will be completed. Don’t buy Chevy and don’t use this dealership.

My fiancé and I had an absolutely appalling experience at AV Chevrolet in Lancaster. We visited on February 22, 2026, with a Capital One pre-approval for a Chevy Traverse listed at $38,321. Bait and Switch Tactics & Misleading Pricing: Upon arrival, the dealership presented drastically different numbers, increasing the price significantly and making a $1,000/month payment proposal. When asked for clarity and information, none was provided. We felt extremely misled and left without purchasing a vehicle. Unauthorized & Unethical Credit Inquiries: Despite explicitly stating that we did NOT want our credit run unnecessarily as we are actively building it, the dealership proceeded to ... Read More

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Google - Mar 3, 2026

My fiancé and I had an absolutely appalling experience at AV Chevrolet in Lancaster. We visited on February 22, 2026, with a Capital One pre-approval for a Chevy Traverse listed at $38,321. Bait and Switch Tactics & Misleading Pricing: Upon arrival, the dealership presented drastically different numbers, increasing the price significantly and making a $1,000/month payment proposal. When asked for clarity and information, none was provided. We felt extremely misled and left without purchasing a vehicle. Unauthorized & Unethical Credit Inquiries: Despite explicitly stating that we did NOT want our credit run unnecessarily as we are actively building it, the dealership proceeded to submit our information to at least three different lenders (GM Financial, Wells Fargo Auto, and Capital One, according to their own GM). We discovered multiple hard inquiries on our credit reports the next day, made without our consent. Grossly Abusive and Dismissive Sales Management: When trying to resolve the unauthorized credit pulls, we were met with a week of runarounds. The sales manager on duty treated my fiancé and then me with utter disrespect, yelling, interrupting, and eventually hanging up. He explicitly told me I was "not a customer" since I didn't buy anything and therefore he "didn't actually have to help me," after I pointed out his unacceptable behavior. This level of customer service is truly shocking. SEVEN DATA BREACH & Unprofessional Response: The General Manager, Jack Oh, eventually called us regarding these issues. When we asked for documentation of the credit applications, he emailed us an attachment that was NOT ours, but another customer’s complete sales report. This document contained the other customer’s extremely sensitive personal information, including their full credit card number and CVC code on the third page! This is a severe privacy violation. When we informed Mr. Oh of this critical data breach, his only response was to instruct us to "delete the email as it was not intended for you." This dismissive response to such a serious security incident is unacceptable and shows a complete disregard for customer privacy and legal responsibility. DO NOT BUY FROM HERE!

We had one of the most frustrating dealership experiences I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn’t qualify for, we were pushed into a payment-focused ... Read More

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Google - Feb 27, 2026

We had one of the most frustrating dealership experiences I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn’t qualify for, we were pushed into a payment-focused conversation while the real selling price stayed inflated. On top of that, the deal sheet included thousands in dealer-installed add-ons (Cilajet paint sealant, Ghost Shield door edge/door cups, and an ELO GPS/theft product). We stated clearly we did not want those items and asked for a buyer’s order with the advertised selling price and standard TTL/doc only. We were met with delays, vague answers, and a lack of transparency. We repeatedly requested an itemized out-the-door breakdown and it felt like they were doing everything possible to avoid showing clean numbers. Financing was another major issue. Jess was prequalified through Capital One and we explicitly asked that our credit be run only through Capital One one time. Despite that, we later saw indications that additional credit checks were run. We have requested a copy of any signed credit authorization and a list of every lender our information was submitted to, because this is not what we agreed to. The worst part was the customer service from the manager, James Gonzolas. He was rude, repeatedly interrupted us, and wouldn’t let us finish explaining what we were requesting (a transparent breakdown and adherence to their own advertised price). He told us he had “no obligation” to help because we didn’t buy a car, called us rude, and escalated the interaction instead of solving the problem. That is not acceptable behavior for someone in a management role and it matched the overall tone of the experience. We left because we couldn’t get a straightforward, honest deal that matched what brought us in the door. If you’re considering this dealership, protect yourself: 1. Screenshot the exact online listing with VIN/stock number before you go 2. Demand the itemized buyer’s order/out-the-door number in writing before discussing monthly payments 3. Put your credit instructions in writing (who can run it, how many times, and with which lender) Transparency and respect shouldn’t be this hard. We won’t be returning, and I can’t recommend buying here based on this experience.

We had one of the most frustrating dealership experiences I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn’t qualify for, we were pushed into a payment-focused ... Read More

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DealerRater - Feb 27, 2026

We had one of the most frustrating dealership experiences I’ve ever had, and we walked, and will be reporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet’s own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn’t qualify for, we were pushed into a payment-focused conversation while the real selling price stayed inflated. On top of that, the deal sheet included thousands in dealer-installed add-ons (Cilajet paint sealant, Ghost Shield door edge/door cups, and an ELO GPS/theft product). We stated clearly we did not want those items and asked for a buyer’s order with the advertised selling price and standard TTL/doc only. We were met with delays, vague answers, and a lack of transparency. We repeatedly requested an itemized out-the-door breakdown and it felt like they were doing everything possible to avoid showing clean numbers. Financing was another major issue. Jess was prequalified through Capital One and we explicitly asked that our credit be run only through Capital One one time. Despite that, we later saw indications that additional credit checks were run. We have requested a copy of any signed credit authorization and a list of every lender our information was submitted to, because this is not what we agreed to. The worst part was the customer service from the manager, James Gonzolas. He was rude, repeatedly interrupted us, and wouldn’t let us finish explaining what we were requesting (a transparent breakdown and adherence to their own advertised price). He told us he had “no obligation” to help because we didn’t buy a car, called us rude, and escalated the interaction instead of solving the problem. That is not acceptable behavior for someone in a management role and it matched the overall tone of the experience. We left because we couldn’t get a straightforward, honest deal that matched what brought us in the door. If you’re considering this dealership, protect yourself: 1. Screenshot the exact online listing with VIN/stock number before you go 2. Demand the itemized buyer’s order/out-the-door number in writing before discussing monthly payments 3. Put your credit instructions in writing (who can run it, how many times, and with which lender) Transparency and respect shouldn’t be this hard. We won’t be returning, and I can’t recommend buying here based on this experience.

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Very poor direction of what to do when you arrive. Was told to wait outside the building and someone would assist (pouring down rain). One lady trying to assist everyone while 5 other people were standing out front smoking and playing on their phones. 45 minutes later she came and assisted. The lady was very kind and courteous when she was able to assist. Have signage to direct people. If all those people are on break, you should space break times apart so you have more than one person trying to handle everything. Create a break are for your employees so it ... Read More

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Google - Feb 23, 2026

Very poor direction of what to do when you arrive. Was told to wait outside the building and someone would assist (pouring down rain). One lady trying to assist everyone while 5 other people were standing out front smoking and playing on their phones. 45 minutes later she came and assisted. The lady was very kind and courteous when she was able to assist. Have signage to direct people. If all those people are on break, you should space break times apart so you have more than one person trying to handle everything. Create a break are for your employees so it will give a better image of your service center.

well my own experience at this place is the simple fact that I want to get a used truck something that I can afford instead of something I'm just going to be reaching out for they did help me by getting me a car because I have a repo on my record but they still put me out there on the large some car with high monthly payments I don't know what I wanted was just some car $10,000 or something like that something in my range something that I could be successful with instead of struggling it's ... Read More

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Google - Feb 1, 2026

well my own experience at this place is the simple fact that I want to get a used truck something that I can afford instead of something I'm just going to be reaching out for they did help me by getting me a car because I have a repo on my record but they still put me out there on the large some car with high monthly payments I don't know what I wanted was just some car $10,000 or something like that something in my range something that I could be successful with instead of struggling it's almost as if they wanted me to fail so that they can win get the car back and sell it again to somebody else pool the sharksDanny call me in two days later just tell me the sign of paper which which canceled the agreement from being paid on the 28th and made me pay them on the 26th which was going to make me make a late payment because I get paid on a Wednesday which was the 28th why would you say pay on the 26th when you know that I couldn't.

The dealer was very friendly and helpful and explained everything and made me feel comfortable.

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Payment flexibility was offered during the sale, and a short extension was approved and confirmed. Despite this, I had multiple conversations and received repeated calls threatening escalation and collections after the agreed extension, highlighting a serious lack of internal communication and professionalism. When I raised the issue, honoring the agreed extension was later presented as a “favor” rather than accountability for the dealership’s internal communication failure. The repeated threats made an already stressful car-buying process worse, and I ultimately paid early just to stop the calls. I will not recommend this dealership and will take my business elsewhere for ... Read More

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Google - Jan 27, 2026

Payment flexibility was offered during the sale, and a short extension was approved and confirmed. Despite this, I had multiple conversations and received repeated calls threatening escalation and collections after the agreed extension, highlighting a serious lack of internal communication and professionalism. When I raised the issue, honoring the agreed extension was later presented as a “favor” rather than accountability for the dealership’s internal communication failure. The repeated threats made an already stressful car-buying process worse, and I ultimately paid early just to stop the calls. I will not recommend this dealership and will take my business elsewhere for service and future purchases.

Called the service department and a guy named John answered. He was short, rude and smart alec responding. I decided this is not a place I wanted to do my car repairs with if the person who answers the phone acts like this.

I replaced all four tire pressure sensors on my vehicle on my own, but the TPMS light on the dashboard stays lit because the new sensors must be reprogrammed. You can do this on your own, if you have the key fob (which I don't), or the dealership can do it for you. The lady working there insisted that the only way to reprogram the sensors is to purchase TWO new fobs for $600. I ended up purchasing only one new fob at Moran Locksmith on Palmdale Blvd, for $85, and was able to reprogram the sensors on my own. They ... Read More

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Google - Jan 21, 2026

I replaced all four tire pressure sensors on my vehicle on my own, but the TPMS light on the dashboard stays lit because the new sensors must be reprogrammed. You can do this on your own, if you have the key fob (which I don't), or the dealership can do it for you. The lady working there insisted that the only way to reprogram the sensors is to purchase TWO new fobs for $600. I ended up purchasing only one new fob at Moran Locksmith on Palmdale Blvd, for $85, and was able to reprogram the sensors on my own. They are obviously more interested in profits than helping people.

I was verbally told that my tires were set at 35 all around. I also have this claim in writing. As I drove away from the dealership, one of my tires was still set at 41. As I ran errands, the tire pressure went up to 44. 44! I have never once had a tire that was set at 40 or above, and the stress of driving on a highly over-inflated tire was very upsetting. Your service department completely dropped the ball on this, and it makes me wonder what else they lie about! I no longer trust your service department!

Horrible dealership — do NOT come here. This dealership is extremely dishonest. They will say whatever they need to get you to walk out with a car, then bill you for something completely different later. Johnny helped my husband and me. We were very clear that we could not afford a $900/month payment. He assured us of a lower payment, but once the car was already added to our credit report, the numbers suddenly changed. I called repeatedly to speak directly with Johnny, but the receptionist was extremely unprofessional—putting me on hold every few seconds and never resolving anything. Johnny ... Read More

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Google - Jan 14, 2026

Horrible dealership — do NOT come here. This dealership is extremely dishonest. They will say whatever they need to get you to walk out with a car, then bill you for something completely different later. Johnny helped my husband and me. We were very clear that we could not afford a $900/month payment. He assured us of a lower payment, but once the car was already added to our credit report, the numbers suddenly changed. I called repeatedly to speak directly with Johnny, but the receptionist was extremely unprofessional—putting me on hold every few seconds and never resolving anything. Johnny never once called me back. Now we are stuck with a nearly $1,000 monthly car payment that we absolutely cannot afford. They showed zero accountability, never acknowledged that they misled us, and showed no concern for our situation—especially knowing we just bought a home. This is unacceptable, unethical, and deceptive business practice. I would not recommend this dealership to anyone.

They work with you to get a car and they have polite and respectful sales people

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Had a recall done a while back, got a loaner vehicle, the process went fine, but got a call afterwards saying the recall failed and I need to bring my vehicle back. Dealer is 1.5 hours away for reference. Finally made an appointment to re-do the recall and address other issues about my vehicle. On the phone the service advisor said they would just need to verify that the fixes were under warranty and then they could provide me a loaner vehicle. What they didn’t mention until I arrived is that it would be 4 days to do the diagnostic, and ... Read More

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Google - Jan 11, 2026

Had a recall done a while back, got a loaner vehicle, the process went fine, but got a call afterwards saying the recall failed and I need to bring my vehicle back. Dealer is 1.5 hours away for reference. Finally made an appointment to re-do the recall and address other issues about my vehicle. On the phone the service advisor said they would just need to verify that the fixes were under warranty and then they could provide me a loaner vehicle. What they didn’t mention until I arrived is that it would be 4 days to do the diagnostic, and longer for the repairs/recall. They also didn’t have loaners available that day anyway. The delay to do the diagnostic should have, at the very least, been mentioned over the phone when setting up the appointment. So now I essentially have to drive 6 hours all together for a third attempt at a recall that still may not be properly fixed. Service advisor was nice in person and apologetic but didn’t offer any other solutions besides come back another day.

The service technician HAYLEY SHOATS was rude and argumentative.

I dropped off my vehicle on Tuesday, 12/2/2025 at 7:00 a.m. for diagnostic testing. My car sat there for several days, and during that time I received little to no communication from my service advisor regarding its status. I often had to call to get updates because I was not informed about what was happening with the vehicle. I wish she had been more proactive and informative in providing updates throughout the process. I think you ought to address this issue in your meetings signed an unhappy customer.

I am absolutely furious with your technicians, this location, and Chevy as a whole for the sheer level of incompetence I’ve experienced. My blood is boiling. I bought a 2023 ZL1 Camaro with about 25,000 miles from a high-performance dealership in Costa Mesa as a gift to myself after separating from the U.S. Navy. After five years of service and two deployments, this car was supposed to be something meaningful—something I could trust. And because it’s a Chevy, I made the mistake of assuming your service center would be the safest place to get it inspected. That assumption ... Read More

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Google - Dec 9, 2025

I am absolutely furious with your technicians, this location, and Chevy as a whole for the sheer level of incompetence I’ve experienced. My blood is boiling. I bought a 2023 ZL1 Camaro with about 25,000 miles from a high-performance dealership in Costa Mesa as a gift to myself after separating from the U.S. Navy. After five years of service and two deployments, this car was supposed to be something meaningful—something I could trust. And because it’s a Chevy, I made the mistake of assuming your service center would be the safest place to get it inspected. That assumption was dead wrong. Right from the start, your staff made it clear they were in over their heads. One representative even admitted, “We don’t get cars like this often,” which immediately told me I was dealing with people who have no business touching high-performance vehicles. I worked with David Cortez to set up the inspections. Basic diagnosis? Clean. Compression test and fluid changes? Supposedly completed “without issue.” I was even told the compression test required taking apart engine components—something that clearly should have been handled with precision. Then I’m told your tire machine was broken, and instead of being honest or competent, you attempted to send my ZL1 to some rundown third-party shop that looked like it hadn’t been updated in decades. I refused and waited to get the tires serviced elsewhere. That night after I was told the inspections were done. I pulled the car into my new garage, I smelled oil. I didn’t see anything obvious and hoped for the best. That hope lasted only two days. Within three minutes of driving to the tire shop, the check-engine light turns on, the car started misfiring, idling like garbage, and the smell of burning oil filled the air. My 2023 ZL1—my dream car—was suddenly driving like it was on its last breath. I immediately called your service department demanding you fix the mess you created, and instead of owning your screw-up, your reps tried to push a scheduled appointment on me, as if I was supposed to wait in line for them to fix their mistake. I left my car with them AGAIN demanding they fix it That same night I go back home and see a puddle of oil staining the concrete of my brand-new garage. Then the next morning David casually tells me that your technician “improperly installed the ignition coils,” which caused a gasket to fail and dump oil everywhere. That is not a “mistake.” That is blatant, unacceptable incompetence. I maintain my own vehicles regularly, and even I would never overlook something so basic. The fact that a certified Chevy technician couldn’t do it correctly is embarrassing for your entire operation. I paid $1,700 for an inspection—$1,700 for you to damage my car. The used dealership I bought it from treated the car better than the people who are supposedly trained to work on it. The truth is simple: your team disrespected my vehicle, treated it like it was nothing, and handed it back to me in worse condition than when it arrived. Now I have a damaged engine, a burning-oil smell, and an oil stain in my garage—all thanks to your carelessness. This location is a disgrace. Anyone considering bringing their vehicle here should go anywhere else, because this service center clearly cannot be trusted with even the most basic tasks—let alone a high-performance car.

Ok,,so one day I went to chargemy 2023 Chevy bolt ev and the cush port broke and the car wouldn't charge so I had to take it in,,I took it in on a Friday and got it back on Monday but I had to work so my girlfriend had to pick it up. They charged me almost 400 dollars just to say theobvious that the charge port is broke and that they won't cover it and it's gonna be a extra 2000 dollars to fix..I only had the car for 4 months how are they not gonna cover ... Read More

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Google - Dec 8, 2025

Ok,,so one day I went to chargemy 2023 Chevy bolt ev and the cush port broke and the car wouldn't charge so I had to take it in,,I took it in on a Friday and got it back on Monday but I had to work so my girlfriend had to pick it up. They charged me almost 400 dollars just to say theobvious that the charge port is broke and that they won't cover it and it's gonna be a extra 2000 dollars to fix..I only had the car for 4 months how are they not gonna cover it and not to mention the car ready for service and I got a code that popped up for lithium battery. When I turned it in on that Friday why didn't the do the service and went didn't they look at lithium battery,, they should of done both of those and than told me by the way the charge port is broke and than told me about it.. I'm not happy with there service at all.. they charged me 400 dollars for the obvious. But all this should be covered cause I still got warranty... what's going on.. this is a bunch of b.s