Warranty Information

Bumper-to-Bumper (including tires):

Coverage is for the first 3 years or 36,000 miles, whichever comes first.

Powertrain:

Coverage is for the first 5 years or 60,000 miles, whichever comes first. Additionally, you receive two service visits in 2 years or 24,000 miles, whichever comes first.

Sheet Metal:

Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.

Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.

Covered for 3 years/36,000 Miles

GM is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. To help keep things in proper working order, Chevrolet will warrant each 2012 model year Chevrolet passenger car, light-duty truck, crossover or van for 3 years or 36,000 miles (whichever comes first; see dealer for details) with no deductible, from the original in-service date of the vehicle, for warrantable repairs that are required as a result of defects due to material and/or workmanship to the powertrain components.

Powertrain Warranty

In addition to the 3-year/36,000 mile protection, many of your powertrain components are protected even further with coverage extending to 5 years or 60,000 miles, whichever comes first. Additionally, you receive two service visits in 2 years or 24,000 miles, whichever comes first.

Engine

Engine coverage includes all internally lubricated parts, engine oil cooling hoses, and lines. Also included are all actuators and electrical components internal to the engine (e.g., Active Fuel Management valve, lifter and oil manifold) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, turbocharger, and supercharger. Timing belts are covered until the first scheduled maintenance interval. Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded is the starter motor, entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors, and return line), as well as the Engine/ Powertrain Control Module and/or module programming. - For trucks equipped with a 6.6L Duramax diesel engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first.

Transmission/Transaxle

Transmission and transaxle coverage includes all internally lubricated parts, case, torque converter, mounts, seals and gaskets, as well as any electrical components internal to the transmission/transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.). Exclusions: Exclusions from the powertrain coverage include cooling lines, hoses, radiator, sensors, wiring, and electrical connectors. Also excluded are the clutch and pressure plate, as well as any Transmission Control Module and/or module programming.

Transfer Case

Transfer case coverage includes all internally lubricated parts, case, mounts, seals and gaskets, as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case, as well as the encoder motor. Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, and electrical connectors, as well as the transfer case control module and/or module programming.

Drive Systems

Drive system coverage includes all internally lubricated parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts and universal joints. All mounts, supports, seals, and gaskets, as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (e.g., front differential actuator). Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines, hoses, radiator, sensors, wiring, and electrical connectors related to drive systems, as well as any drive system control module and/or module programming.

Sheet Metal

GM vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against corrosion for 3 years or 36,000 miles, whichever comes first. Plus you’re protected even further from rust-through corrosion for a minimum of 6 years/100,000 miles (whichever comes first). Application of additional rust-inhibiting materials is not required under the corrosion coverage and none is recommended. See your GM dealer for terms of this limited warranty.

Emission Control Systems

Defects and performance for car and light-duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Bumper-to-Bumper Warranty coverage. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first. Defects and performance for heavy duty truck emission control systems including those found in 6.6L Duramax® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.

- Refer to your Warranty and Owner Assistance Information booklet for California emission control system warranty details.

Tires

The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the Bumper-to-Bumper Limited Warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible for purchasing replacement tires, or seeking coverage solely from the tire manufacturer. For vehicles within the Bumper-to-Bumper Limited Warranty coverage, defective tires will be replaced on a prorated adjustment basis according to the mileage-based schedule in your Warranty and Owner Assistance Information booklet. After your New-Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer.

Towing

Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect.

Additional Coverage

2-Year / 24,000 Mile Vehicle Maintenance

The Chevrolet 2-Year Maintenance Program will be included with the purchase or lease of all eligible vehicles sold on or after May 1, 2013. This Maintenance Program will provide owners select required services in accordance with their vehicle’s Owners Manual, for 2 years or 24,000 miles, whichever occurs first. Customers are limited to 2 service events during the service period.

These services include:

  • ACDelco Oil and filter change
  • 4-wheel Tire Rotation
  • 27 Point Vehicle Inspection (MPVI)
  • Currrently, Chevrolet offers 2-Year / 24,000 Mile Vehicle Maintenance

Program for the following models:

  • 2014 Cruze Clean Turbo Diesel
  • 2014 Silverado

Courtesy Transportation Program

If your vehicle requires warranty repairs during the 5-year/100,000-mile coverage period (8 years/100,000 miles for the Volt, Tahoe Hybrid, and the Silverado Hybrid vehicles), alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the Owner’s Manual for details. Courtesy Transportation is not part of or included in the coverage provided by the New-Vehicle Limited Warranty. General Motors reserves the right to make any changes or discontinue the Courtesy Transportation program at any time without notification.

Roadside Assistance Program

Chevrolet is proud to offer the response, security and convenience of the 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. The program provides you with the following services during the New-Vehicle Limited Warranty period:

  • Emergency Towing (to closest Chevy dealer from a legal roadway)
  • Lockout Service (keys locked inside vehicle)
  • Flat Tire Changes (spare installed)
  • Fuel Delivery ($5 worth of fuel delivered on the road)
  • Jump-Starts (at home or on the road)

Refer to your Owner's Manual for details, including reservation of rights, or consult your dealer/retailer. --For specific terms and conditions, please contact your Chevrolet Roadside Assistance Program advisor at 1-800-243-8872.

What Is Not Covered

All the above items are not covered for damage due to accident, misuse, alteration, insufficient or improper maintenance, contaminated or poor-quality fuel or environmental and chemical exposure. Medium-duty trucks, including the C4500, are excluded from this powertrain coverage. For complete details, refer to your Warranty and Owner Assistance Information booklet.

This is a supplement to the express conditions and warranties described in the Warranty and Owner Assistance Information booklet. Other coverages are not extended or altered due to this supplement.

Passenger car, light-duty truck, crossover and van owners requiring a more comprehensive coverage than what is provided with the New-Vehicle Limited Warranty are encouraged to consider an authorized GM service contract (GM Protection Plan). This plan is available through your dealer/retailer. This is the only plan recommended by General Motors. See your dealer/retailer for details.

AN IMPORTANT NOTE ABOUT ALTERATIONS AND WARRANTIES. Installations or alterations to the original GM-equipped vehicle (or chassis) are not covered by the General Motors New Vehicle Limited Warranty. The special body company, assembler, equipment installer or upfitter is solely responsible for warranties on the body or equipment and any alterations (or any effect of the alterations) to any of the parts, components, systems or assemblies installed by GM. General Motors is not responsible for the safety or quality of design features, materials or workmanship of any alterations by such suppliers.

Voltec Warranty

In addition to the Bumper-to-Bumper Coverage, General Motors will warrant certain Voltec components for each Chevrolet Volt (hereafter referred to as Voltec) for 8 years or 100,000 miles, whichever comes first from the original in-service date of the vehicle, against warrantable repairs to the specific Voltec components of the vehicle. For complete details, refer to your Warranty and Owner Assistance Information booklet. For Chevrolet Volt owners requiring more comprehensive coverage than that provided under this Voltec warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details.

What Is Covered

This Voltec warranty covers repairs to correct any Voltec component defect related to materials or workmanship occurring during the 8-year/100,000 mile term for the following:

Propulsion Battery Warranty Policy

Like all batteries, the amount of energy that the high-voltage “propulsion” battery can store will decrease with time and miles driven. Depending on use, the battery may degrade as little as 10 percent to as much as 30 percent of capacity over the warranty period. A dealer service technician will determine if the battery energy capacity (kWh storage) is within the proper limit, given the age and mileage of the vehicle. Your Volt battery warranty replacement may not return your vehicle to “as-new” condition, but it will make your Volt fully operational appropriate to its age and mileage.

Other Voltec Components

Other components covered by the Voltec warranty include: high-voltage wiring, Voltec control modules, e-compressor, Traction Power Inverter Module (TPIM), Accessory Power Module (APM) and Voltec on-board charger.

Brakes

In addition to the coverages above, the brake modulator assembly is also covered by the 8-year/100,000-mile Voltec warranty.

Electric Drive Unit

A number of electric drive unit assembly and internal components are covered by the Voltec warranty, including the auxiliary fluid pump, auxiliary pump controller, and 3-phase cables.

Towing

During the 8-year /100,000-mile Voltec warranty period, towing is covered to the nearest Chevrolet servicing dealer if your vehicle cannot be driven because of a warranted Voltec-specific defect. Contact the Chevrolet Roadside Assistance Center for towing. Refer to the Owner’s Manual for details.

What Is Not Covered

In addition to what is not covered by the New-Vehicle Limited Warranty, there are a few additional items that are not covered by the Voltec warranty including wear-items such as brake linings or regular maintenance. For complete details, refer to your Warranty and Owner Assistance Information booklet.

Chevrolet Tahoe & Silverado Hybrid Warranty

In addition to the Bumper-to-Bumper coverage described previously, General Motors will warrant certain Hybrid components for each Chevrolet Silverado Hybrid and Chevrolet Tahoe Hybrid (hereafter referred to as Hybrid) for 8 years or 100,000 miles, whichever comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle. For Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details.

What Is Covered

This Hybrid warranty covers repairs to correct any Hybrid component defect related to materials or workmanship occurring during the 8-year/100,000-mile term for the following:

Transmission

Hybrid transmission assembly and internal components, including the transmission auxiliary fluid pump, transmission auxiliary pump controller, and three-phase transmission cables.

Brakes

The brake modulator assembly is covered by the 8-year/100,000-mile warranty.

Towing

During the 8-year/100,000-mile Hybrid warranty period, towing is covered to the nearest Chevrolet servicing dealer if your vehicle cannot be driven because of a warranted Hybrid-specific defect. Contact the Chevrolet Roadside Assistance Center for towing. Refer to the Owner’s Manual for details.

Other Hybrid Components

The Hybrid battery and the 300-volt electrical system including hybrid high voltage wiring, hybrid control modules, Traction Power Inverter Module (TPIM) and the Accessory Power Module (APM), are covered under this warranty.

What Is Not Covered

In addition to what is not covered by the New-Vehicle Limited Warranty, there are a few additional items that are not covered by the Hybrid warranty, including wear-items such as brake linings or regular maintenance. For complete details, refer to your Warranty and Owner Assistance Information booklet.

What does the bumper-to-bumper warranty cover?

The Bumper-to-Bumper Limited Warranty covers most GM vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 3 years or 36,000 miles (whichever occurs first, see dealer for details). It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. Original tires are covered but prorated after 12,000 miles during the terms of the Bumper-to-Bumper Limited Warranty. For further details, look in the Owner's Manual under "What Is Covered" and "What Is Not Covered

What is the difference between the 3-year/36,000-mile warranty and the 100,000 mile/5-year Powertrain warranty?

The New-Vehicle Limited Bumper-to-Bumper Warranty on new Chevrolet cars and light-duty trucks remains in effect for 3 years or 36,000 miles (whichever comes first, see dealer for details). The powertrain limited warranty supplements the Bumper-to-Bumper Warranty and, in general, continues to cover the engine, transmission, transfer case and axle assemblies on light-duty vehicles up to the 5 years or 100,000 miles (whichever comes first, see dealer for details) from the vehicle's in-service date.

Does Chevrolet offer or endorse any service contracts for new or used vehicles?

Yes. Chevrolet Protection Plan (CPP) vehicle service and maintenance contracts are the only products endorsed by GM and are available through most GM dealers. To learn more about the different plans available, please visit gmprotectionplan.com/ourproducts.html.

Roadside Assistance

GM has a Roadside Assistance program to aid owners during an emergency and with other services. It is a complimentary service that comes with each new GM vehicle. Services provided include:

  • 24-hour, 7-days-a-week toll-free phone assistance
  • Towing to the closest GM divisional dealer (from a legal roadway)
  • Flat-tire change (using vehicle's spare or tire inflator kit)
  • Battery jump-start
  • Vehicle unlock service (costs for a new key and the labor to create not covered)
  • Trip interruption assistance (coverage varies by brand)
  • Trip routing (coverage varies by brand)
  • Emergency fuel delivery (up to $5.00 worth)

How do I contact Roadside Assistance?

If your GM vehicle is equipped with an active OnStar subscription you can simply press the blue button for Roadside Assistance. If it is not equipped with OnStar, please call 800.243.8872 to initiate Roadside Assistance for your vehicle:

How long is my vehicle covered by Roadside Assistance?

Roadside Assistance is included for 5 years/100,000 miles on 2007 and newer GM models.

Are there any costs to me for using Roadside Assistance?

There is generally no charge for any of the services listed under "What is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer, for non-warranty parts and labor, or lost key replacements. For details and additional information, please refer to Section 7 of the Owner's Manual.

Chevrolet Customer Assistance Center

800.222.1020

You can talk directly to customer relationship managers who can handle any inquiries related to vehicle operation, warranty, product or service concerns you may have. Please refer to your Owner's Manual for Customer Assistance information.

Chevrolet Owner Center

Register your vehicle with the Chevrolet Owner Center and receive benefits such as:

  • Online access to your vehicle Owner's Manual
  • Maintenance schedule reminders and service history tracking
  • Warranty and service information
  • Safety information
  • Special offers and privileges
  • News and events

Additional Warranty information

As you can see, Chevrolet has you covered with our Bumper-to-Bumper Limited warranty. Below you will find a few additional warranties that may apply to your vehicle.

Accessory Coverage

Most GM Parts and Accessories sold and permanently installed on a GM vehicle by a GM dealer or GM-approved Accessory Distributor/Installer (ADI) prior to delivery will be covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. In the event GM Accessories are installed after vehicle delivery or are replaced under the New-Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the applicable portion of the New-Vehicle Limited Warranty, but in no event less than 12 months/12,000 miles. GM Accessories sold over the counter or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only. GM Licensed Accessories and Integrated Business Partners (IBP) are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.

Original Equipment Alterations

This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured or assembled by General Motors. Examples of the types of alterations that would not be covered include cutting, welding, or disconnecting of the vehicle's original equipment parts and components.

Recreation Vehicle and Special Body or Equipment Alterations

Installations or alterations to the original equipment vehicle or chassis, as manufactured and assembled by GM, are not covered by this warranty. The special body company, assembler, or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, components, systems, or assemblies installed by GM. Examples include, but are not limited to, special body installations such as recreational vehicles; the installation of any non-GM part; cutting, welding, or the disconnecting of original equipment vehicle or chassis parts and components; extension of the wheelbase; suspension and driveline modifications; and axle additions.

Emissions Warranties

There are a number of Federal and California emissions warranties that apply to the proper functioning of your Chevrolet. See your Chevrolet dealer or refer to your Warranty and Owner Assistance Information booklet for more about these various warranties.

Noise Emissions Warranty

Light-Duty Trucks Over 10,000 lbs Gross Vehicle Weight Rating) This warranty covers this vehicle as designed, built, and equipped by GM, and is not limited to any particular part, component, or system of the vehicle manufactured by GM. Defects in design or assembly, or in any part, component, or vehicle system as manufactured by GM, which, at the time it left GM's control, caused noise emissions to exceed Federal Standards, are covered by this warranty for the life of the vehicle.

Important Words About This Web Site

We try to make this web site comprehensive and factual. We reserve the right, however, to make changes at any time, without notice. Your vehicle may differ due to variations in manufacture and equipment. Since information is continuously being updated, please check with your Antelope Valley Chevrolet dealer for complete details.

Contact Us for More Information

At AV Chevy, we want to make sure that you are comfortable and covered when you purchase your next vehicle. We also want to make sure that you fully understand your coverage options. With any questions on available Chevrolet warranties, please feel free to contact the experts here, at AV Chevy. Our Lancaster Chevrolet dealership is fully dedicated to helping you with all of your automotive needs. You're also always welcome to stop out and visit us in person at our Lancaster, CA location.

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Antelope Valley Chevrolet, Inc. 34.6701, -118.1521.